Getting help starts with a phone call, not a form.
Call or text the office, or leave a name and a number below, and the intake coordinator calls you back within two business days. That call is where the real questions get asked; this website never asks why you are calling.
Four steps
Call or text the office, or leave a name and a number. The intake coordinator calls back within two business days.
What you are looking for, insurance or the sliding fee, days that work. Nothing is written on a website.
Fifty minutes with a counselor matched to what you asked for. The current wait is on this page.
Weekly, every other week, or a group. Change counselors if it is not right; nobody minds.
No name on the street, on purpose
The plate beside the door is blank and the window upstairs has no sign. People in a town of 18,000 know each other; where you are walking is your business. The intake coordinator gives directions on the call, and the door is unlocked during office hours.
Counseling, in four shapes
Individual counseling
Anxiety, depression, grief, life changes, stress at work or at home. Six counselors with different approaches; the intake call matches you to one, and you can change.
Teens 13–17 need a parent or guardian at the first session.
Couples and family counseling
For a relationship under strain, a household that has stopped talking, or a change everyone is going through differently. Two counselors work with couples; three with families.
Family sessions are billed once, not per person.
Groups
Parenting, grief, teen anxiety skills, DBT skills, and a Spanish-language parenting group. A group is often sooner than an individual slot, and for some things it works better.
Groups are $20 a session on the sliding scale, or covered by the fee fund.
Short-term support
Six sessions, no diagnosis, for a hard month: a job lost, a diagnosis in the family, a move. Funded by the county contract, so there is no fee.
If more is needed after six, the counselor says so and the sliding scale applies.
The sliding scale
The fee is set on the intake call from household size and income, on your word; nobody asks for a pay stub. It can change any time your situation does. Four insurance plans and Medicaid are accepted, and the intake call checks yours before the first session.
The fee fund
Say so on the call, or to your counselor at any point. The fee fund paid for $61,000 of sessions last year — about three in five sessions here are billed below what they cost. It is funded by gifts and the county contract, and it is on the Give page with the rest of the numbers.
Short-term support — up to six sessions for a hard month — has no fee at all, under the county contract.
We call you back
This form asks for a name, a number and a good time to call — and nothing else, on purpose. Why you are calling is for the phone call, with a person, not for a website. Demonstration: it sends nothing and stores nothing.
Call, text, or use the portal
The office: 555-0102 · Monday to Friday, 9 to 6 · text works too. The intake coordinator answers or calls back the same day.
The practice portal is the center's own scheduling system, run by an outside company under a signed agreement that covers health information. Requesting an appointment there is the one place online where it is safe to say more.
Why the split: a website form that asks "what brings you here" would carry health information without the protections that a practice system has. So the site asks for a number, and a person calls.